FAQS

1. What products do you offer?

We offer a wide range of high-quality products including electronics, personal care items, home and lifestyle essentials, and fashion accessories.

2. Do you ship internationally?

Currently, we only ship within the United Kingdom.

3. How much does shipping cost?

Shipping is free on orders over $50. For orders under $50, a $4.99 shipping fee applies.

4. How long does delivery take?

Due to high demand, delivery may take 2 to 4 weeks. We appreciate your patience and understanding.

5. How can I contact you?

You can contact us at support@alfalahhub.com. Please reach out before returning any items.

6. What is your return policy?

We offer a 14-day return policy. Items must be unused, in original packaging, and with proof of purchase. Contact us first to initiate a return.

7. Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, contact us immediately. Once it’s shipped, cancellations or changes may not be possible.

8. Do you offer refunds?

Yes. Once we receive and inspect your return, we will issue a refund to your original payment method within 10 business days.

9. What if I receive a damaged or incorrect item?

Please inspect your order upon arrival and contact us immediately if anything is wrong. We’ll resolve it as quickly as possible.

10. Where are you located?

Our business address is:

AL FALAH LTD

71-75 Shelton Street

Covent Garden, London

WC2H 9JQ

United Kingdom